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How do you ensure that your emails are clear, polite and readable?
Just write them and send them as if you were politely talking face to face with the person,just as you would like to receive them.
And go easy on capitalization. Sentences in all caps are considered the equivalent of "shouting" so used such words/phrases very sparingly. Don't be too quick to hit the send button if you're unsure of the wording or the tone. Put it in the "Draft" folder for even a few minutes while you think about it; remember once the darned thing's gone, it's gone, and you can't edit. Email is wonderful (how did we every get on without it?) but we need to be cognizant of the fact that it lacks the nuances of face to face (or even telephone) speech as well as the vital communication via body language, so we need to be careful of what we say and how we say it and at the same time, within reason of course, give others the benefit of the doubt when it seems they could have done a little better job of communicating. Hope that helps just a little ...
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